PumpTex, Inc. was founded in 1997 in the back of a garage with the dream of bringing a new level of customer service to the retail petroleum service industry. Over the years, we have grown to become a valuable resource to our customers. We act as their eyes and ears in the field and enabling them to maximize their uptime and their profits. Many consider us to be the first responders of the retail petroleum service industry! We believe in getting the job done to completion on the first visit and aim to have convenience stores, fueling facilities, and services stations back to pumping fuel as quickly as possible.
Our Company Values
Everything that we do as a company has to adhere to a simple set of core values that help to guide us in our mission.
Code of Conduct
Everyone who is a part of the PumpTex Inc. family is expected to keep to our code of conduct.
Keep Your Word
Be On Time
Lead By Example
Treat Others Well & Expect The Same
Have a Sense of Urgency
Tale Actions to Improve Yourself
Share Your Talents
Incomparable Customer Service
Excellent customer service is the foundation of our company, and fulfilling the needs of our customers has always been our primary focus. We are committed to ensuring that our team of specialist technicians is trained to the highest possible standards. We make sure they have the skills and the knowledge to keep your station operating at its peak performance at all times. We believe in continuous investment in training to help our team to stay on top of the latest technologies within the industry.
We search for that WOW moment in each and every customer interaction. Pumptex is known industry-wide for having some of the best customer service and follow-up services in the business! We believe that this is down to the fact that we fully understand that every client has their own operating procedures, and we work to fit in with those. We take the time to familiarize ourselves with the relevant procedures and strive to follow them to make every customer interaction congenial and effective.
We take great pride in the fact that any client, vendor, or media provider who has reason to interact with Pumptex experiences a unique culture and business practice that sets us apart from our competitors. We believe this is what attracts our customers – they appreciate how we conduct our business, and they want to be a part of it.
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